Returns, Changes & Cancellations

Custom shades deserve a careful review

Every shade is made to selected dimensions, fabric, and options. Returns, changes, measurement concerns, and defect claims are reviewed case by case. Contact us before sending an item back; an inquiry does not automatically authorize a return, refund, or remake.

Need to change or cancel?

Email sales@shades360.com as soon as possible with the order number and requested change. Once production begins, a change or cancellation may no longer be possible. We’ll confirm what can be done and any costs before proceeding.

Measurement or preference issues

Before ordering, review dimensions, mounting type, collection, color code, light-control rating, and operation. If a shade does not fit or a choice needs changing, send the original specifications, new measurements, and photos. We’ll assess available options; free replacements are not automatically included.

Defects, incorrect items, or shipping damage

Tell us about the issue promptly and retain the packaging. Include your order number, which shade is affected, and photos or a short video. We’ll review the information and arrange the appropriate next step under the applicable warranty, order terms, and consumer rights.

If a return is authorized, we’ll provide the return instructions and confirm any shipping arrangements. Do not ship to an unconfirmed address.

Refunds

Where a refund is approved, we’ll confirm its amount and method. Payment-provider processing time may vary. This policy does not limit rights that apply under law, including rights relating to an unshipped order and a shipping delay.