5-Year Limited Warranty

5-year limited warranty

Shades360 offers a 5-year limited warranty on eligible shades. Qualifying product defects are reviewed under the applicable product warranty; the warranty is not a guarantee of a refund or a free remake for every concern.

The covered components, exclusions, and available remedies depend on the product and its warranty terms. Motor, battery, remote, and accessory coverage can differ from shade coverage. Request the applicable written warranty before ordering if these details affect your choice.

What to send for a warranty review

• Order number and purchase information.
• Room/window name and the affected product.
• A description of the issue and when it began.
• Clear photos or video showing the concern.

Email sales@shades360.com. Keep the product and packaging until we provide instructions. We’ll review the issue, confirm eligibility, and explain next steps.

Care and installation

Follow the supplied installation, cleaning, charging, and operation instructions. Product warranties may exclude accidental damage, misuse, improper installation, unauthorized changes, and normal wear. Measurement or color-choice concerns are handled through our case-by-case returns process.

No part of this warranty information limits rights that apply under law.