Shipping & Delivery

Shipping is included

Standard shipping is included with every accepted order delivered within the contiguous United States (the lower 48 states). There is no separate standard shipping charge for these orders.

For Alaska, Hawaii, US territories, or international destinations, email us before ordering for availability and a separate quote. Any special delivery arrangements must be confirmed before accepting an order.

Production & transit

Estimated production is 7–10 business days after your order, specifications, and payment are confirmed. Business days exclude weekends and holidays. Production time is separate from carrier transit time.

We’ll confirm the estimated shipping schedule with your order or quote. Availability, unusually large orders, and custom requirements can affect timing. Do not schedule installation around an unconfirmed arrival date.

Tracking and delivery

When tracking is available, we’ll share it using your order contact information. Confirm the delivery address before placing your order. Inspect packages and shades when they arrive, and keep packaging until everything is checked.

Delays, damage, or missing packages

If we cannot meet a confirmed shipping promise, we’ll contact you with the revised timing and your options, including consenting to the delay or cancelling the unshipped order for a refund where applicable.

For damage, missing parts, or a package marked delivered that you cannot locate, contact sales@shades360.com promptly. Include the order number, affected window/shade, and clear photos of the item and packaging. We’ll review the issue and next steps.